Customer name:
Customer account number:
1. Which of the following do you feel is representative of the service you receive from Amber (please tick all appropriate)?
ProfessionalEfficientBelow expectationsFriendlyInformativePoorKnowledgableTimelyOtherPlease specify 200 characters remaining
2. Were you able to contact Amber at a time that is convenient to you?
3. On a scale of 1-5 where 1 represents 'Not at all' and 5 'Very' how clear do you feel our written communication is?
4. On a scale of 1-5 where 1 represents 'Not at all' and 5 'Very' how clear do you feel our verbal communication is?
5. Have you been given a clear point of contact to use if you have any questions?
6. Which of the following 'free advice' providers have you been encouraged to contact?
OtherPlease specify 200 characters remaining
7. Which of these options where offered to you during your payment difficulty?
8. If you have had any problems or queries with the service provided by Amber have these been handled to your satisfaction?
9. How do you think Amber can improve the level of service offered to customers? 250 characters remaining
10. On a scale of 1-5, where 1 represents 'Poor' and 5 represents 'Good', how would you rate your current financial situation?
23 February 2012
Call us on 0845 602 0750*
Fax us on 0845 602 0738
Our lines are open:
Monday - Friday8:30 - 20:00
Saturday9:00 - 13:00 Credit Management option only.
SVR
4.95%
LIBOR
1.04%
Bank of England Base Rate
0.5%
For more information please visit the Jargon Buster page